Rehab Admissions Process

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The Biggest Step In The Rehab Admissions Process? Seeking Treatment

Every single person deserves a chance to recover from addiction, and to live their very best life. That’s the principle that Avenues was founded upon, and it extends to every stage and aspect of the treatment we give – from your first phone call to the day you graduate treatment with us.

Acknowledging your challenges and reaching out for help can be the most courageous thing you’ll ever do. Know that even before starting the rehab admissions process, you deserve a standing ovation for merely picking up the phone! This call can be the beginning of a new, beautiful, and blessed life.

Once you call in to Avenues, you can expect to be met with respect, empathy, and compassion. Almost every one of our admissions representatives are in recovery themselves, so they can relate to you like no one else can.  This is a judgment-free zone – there is no shame or weakness in admitting you need help! Our admissions reps are focused solely on getting acquainted with you and your needs, and finding the best possible care for you.

Next Step: Check into Rehab

When you call in to Avenues, you’ll be greeted by a friendly and knowledgeable admissions representative who will introduce themselves, so you know who you’re speaking with. They’ll ask you for your name, email address, and the best phone number to reach you at, in case you get disconnected. They’ll also want to know if you’re calling on behalf of yourself or a loved one. After that, here’s what you can expect:

  1. Share Your Story
    Our admissions reps want to get to know you, so they can help you find treatment that is tailored to your needs. They’ll ask you to share what prompted you to pick up the phone and call us. They may also ask you one or two simple questions, like:
    • What substances do you struggle with?
    • How long have you been struggling with addiction?

      It’s your chance to share your story, and tell us what brought you to the point of seeking treatment.
      It will also help our reps get to know you better and determine the best kind of treatment for you.
  2. Explanation of Programs
    Now, our admissions rep will explain to you the different clinical programs/ levels of care we offer, as well as their benefits, duration (length of stay), and differences. Based on what they’ve learned about you during your mini-assessment, they’ll explain which program they think will be best suited to your needs.

    Now is a great time to ask any questions you may have about the technical details of our programs, and to let us know about any preferences or unique circumstances you might have.
  3. Insurance Verification
    After you’ve gotten an idea of the different programs we offer, our rep will run a quick insurance verification to determine that you have an active insurance that is accepted by one of our facilities. (Avenues accepts almost all government and commercial insurances, so the majority of people are eligible for treatment at one of our facilities.) If you don’t have active insurance, our representative will gladly explain to you the different self-pay and financing options we offer, as well as the scholarships and financial aid programs you might be eligible for.

    Avenues has a direct portal where we can immediately verify the status of your insurance coverage, so this part of the process rarely takes more than three to five minutes.

    If your insurance or financial situation doesn’t allow you to attend one of Avenues’ facilities, our rep will work with you and do their best to place you in a different program that accepts your insurance and will suit your unique circumstances and needs. If you would like, we can also work to get you on to government insurance, or help you apply for programs such as COBRA (Consolidated Omnibus Budget Reconciliation Act) to re-activate insurance benefits that have lapsed.

    Regardless of your ability to pay, we will never hang up the phone until you’re placed somewhere that’s right for you. Helping people recover from addiction is our priority, no matter the cost.

  4. Phone Screen
    Once you’ve decided that you want to attend one of our programs, our admissions rep will conduct a slightly more comprehensive phone screen to gather information about you and your history. Here are some things you’ll likely be asked:
    • Your date of birth
    • Any physical and mental health conditions you currently have
    • Any medical history you have
    • Whether or not you have ever been to rehab before
    • Any barriers that might be holding you back from coming to treatment (like school, job, children, pets etc.)

      This phone screen won’t take more than a few minutes,[DG4] [SF5]  and helps us familiarize ourselves with you and your needs so we can best place you in treatment.
  5. Placement
    Now that we’ve gotten to know you and determined that you’d like to attend treatment with us, our admissions rep will place you in the Avenues facility that is best suited to your unique situation. They will make this decision based on your physical location, the level of care that you need, and any specific needs you have. If there’s a specific facility of ours which you’d like to attend, let us know! We’ll work with your needs and requests to the very best of our ability.

    After you’ve been placed in an Avenues facility, the representative will schedule your admission and intake in that location as soon as possible. Almost every intake is scheduled for the same day as the call.


If you have no way of getting to us, we offer free transportation to all of our facilities – whether through one of our own drivers, Uber, or Lyft. If you’re coming with an Uber, your ride may be waiting outside your door in as little as 10 minutes after your call.

As soon as you arrive at the facility, you’ll be greeted by our intake coordinator and your personal case manager, who will complete your intake and admit you to treatment right away.

Your drug rehab admissions process is now complete.

Ease of Admission

It’s important to realize that although the rehab admissions process might sound a bit lengthy on paper, each phone call really doesn’t take long at all. Our admissions representatives are all skilled, seasoned, and swift at what they do. The start of your call to having an intake scheduled can take as little as 15 minutes! We know how much courage it takes to reach out for help and check into rehab, and we want to make the entire process as smooth and simple as possible for you.

Being prepared with any key pieces of information – like your date of birth and Health Insurance Member ID number - can also help the process run more smoothly and efficiently.

Admission is the first step to your full recovery.

Getting a Loved One into Treatment

In many cases, someone will reach out on behalf of a loved one, ie. a parent seeking treatment for a child. But often, that loved one will not be interested in rehab – and this can present its own host of challenges.

If you’re trying to get an unwilling loved one into treatment, our admissions team will work hand-in-hand with you to try and persuade them to give it a try. Our reps will be glad to get on the phone with them, hear them out, and explain to them from their own firsthand experience the benefits of addiction treatment. They will empathize with their struggles, make them feel heard and validated, and do their utmost to get them in the door so we can continue the process from there.

If your loved one is unwilling to speak with us, we can coach you through the conversation over the phone, and guide you in how to communicate with them in the most effective way.

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Questions You Might Have

Addiction is a frightening and isolating disease. Reaching out for help takes incredible inner strength, and we understand that. The thought of treatment can be overwhelming – even downright scary – and it’s so normal to have questions and hesitations!

When you call Avenues, our addiction treatment admissions representatives are ready and glad to answer any questions you might have.


Have questions? Our  FAQS may answers them:

  1. Does Avenues rehab accept insurance?
    Yes. Avenues is in-network with almost every government and commercial insurance, so you should be eligible for treatment in one of our facilities. You can verify your insurance, or reach out to our admissions team to learn more.

  2. If I choose to pay privately, are there any scholarships or financial relief programs offered by Avenues to help defray the cost of treatment?
    Yes. If you meet specific income requirements, Avenues offers various forms of financial assistance for rehab for which you very well may be eligible. Speak to one of our skilled admissions representatives today to find out more.

  3. What should I do if I want to come to rehab, but have a job that I can’t leave?
    According to law, substance use disorder is a valid medical condition like any other. There are government programs – such as FMLA (Family Medical Leave Act) – that will provide you with up to 12 weeks of job and benefit – protected leave in order to attend drug and alcohol rehab.

    When you attend Avenues, your personal case manager will help you apply for and navigate all relevant government programs, ensuring that you can pursue your recovery with complete peace of mind.

  4. What should I do if I want to attend treatment, but have a child/ pet that I have to care for?
    If your child or pet – care responsibilities are preventing you from coming to treatment, we can help you find alternate arrangements for their care for the duration of your stay in rehab. Remember that the greatest gift you can ever give to your child/pet is a sober you.

  5. If I want to come to rehab but have legal issues holding me back, what can I do?
    If you have outstanding legal issues – like a court order, arrest warrant, or state-specific probation - but still want to come to treatment, there are many things that can be done. Firstly, it’s important to know that the legal system leans strongly in favor of addiction treatment, and will often make exceptions to enable offenders to get the help they need.

    When you come to Avenues, your personal case manager will work with you to clear or deal with any outstanding legal problems you might have, so you can start life after treatment with the clean slate you deserve.

  6. Does Avenues offer more than 30 days of treatment?
    Yes. One of our core beliefs is that every additional day in treatment is a valuable investment towards future sobriety. Although length of stay is determined by each client’s unique situation and needs, Avenues is equipped to offer up to a few months in our residential treatment program.

We also offer outpatient treatment for as long as any client needs.


Rehab Admissions Process - Your Journey Back Home

Along the journey to recovery, one of the most challenging steps can be just recognizing our struggle and reaching out for help. It can feel humbling to admit we have a problem, but once we do, half the work has already been done.

If you decide to reach out, you’re to be applauded for merely mustering up the courage you needed to take that first step. At Avenues, there is no judgment or shame whatsoever – only respect for who you are as a person, and the greatest sympathy and desire to help.

Remember that whenever you decide to reach out, we’re ready and waiting to speak to you. Recovery is only a phone call away – today can be the day that you began your journey home!

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